FREQUENTLY ASKED QUESTIONS
You don’t have to open an account to order from CHOCOLATE. Just choose ‘guest checkout’ when you are ready to check out!
However, we recommend you to create an account before placing an order. With an active account, you can keep track your purchase history and get promotion information.
To open an account, enter your email address, create a password and wait for the confirmation email from CHOCOLATE, then follow the instructions in the confirmation email.
We respect your privacy and keep your personal information confidential.
You will receive a receipt by email when a transaction is complete. You can also view your receipt and past orders in your account after log-in.
In order to guarantee an accurate delivery, we may take up to 1-3 business days to prepare your order. Reach out to us at firstname.lastname@example.org if you have not heard from us even after 3 business days!
Yes! All our images showcase exactly the same item you will receive.
One-size means the given item is available in only one size. This does NOT guarantee the item will fit clients of all sizes, so please double check the measurements in the product detail!
At CHOCOLATE, we try our best to restock popular items. Check in later to see if the item you missed out is back!
- To return your item, ship your piece back to us or bring it in person to our store at 3527 JUNCTION BLVD. CORONA, NY 11368.
- Returns are subject to 20% restocking fee based on price prior to any discounts, promotional credits, gift cards and/or taxes for returns due to simple change of mind.
- No restocking fee will be applied for defected item or wrong item.
- All return items will be refund or credited after inspected.
- Our local stores do not handle returns.
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