Return Policy

Returns

We guarantee the authenticity and condition of every item. Should you find your item unsatisfactory, returns must be processed within 10 days of purchasing for a prompt refund. *
* Returns are subject to 20% restocking fee based on price prior to any discounts, promotional credits, gift cards and/or taxes.
* All sales are final for gold, diamond or other jewelry online or in-store are final and cannot be returned. If you bought jewelry item in-store, you can return your them for store credit only.
* All sales at our stores are final.
Items may be returned only if they have not been used and are in the same condition as at the point of receiving the item. Any return must be sent back in the original packaging.
All returns must be accompanied with a receipt or proof of purchase.

To return your item, ship your piece back to us or bring it in person to our store at 3527 JUNCTION BLVD. CORONA, NY 11368.

Refunds (if applicable)

Upon receiving your returned item, we will send you a notification via email after an inspection. The notification will inform you of whether the request for returning your item is approved.

When a return is approved, your refund will be processed automatically to the original method of payment such as a credit card. Expect 15 business days upon receiving the item, based on the tracking information.

In case of late or missing refunds:
Please check your bank account or contact your credit card company before inquiries about a refund.
Credit card companies often do not reflect returns immediately upon request of the vendor, and banks usually take some time to process a refund request.
If you have not received your refund and your credit card company or bank also do not have any information on the request, please contact us at info@chocolatefashionoutlet.com.

Shipping & Handling

US Domestic Shipping
Free ground shipping: 5~7 business days. *Applicable from orders $49 and up. Some items under $49 may qualify for free ground shipping.
Priority shipping: 2~5 business days. *Extra shipping cost may apply
Overnight service is available upon request.

For International
1 week standard shipping: $35 shipping fee
3 ~ 7 days Priority: $80 shipping fee

Wholesale shipping is available upon request.

Shipping

Any extra costs associated with sales such as VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. are to be paid for by the customer. We do not collect such fees prior to shipping, and we cannot provide an estimate, as amount charged varies around the world.

As an international consumer, please do your research so that you understand the additional costs on the receiving end to ensure there are no surprise charges when clearing your package through customs. If you are unfamiliar with customs fees and charges, reach out to your local postal or customs office for more information. Procedural responsibilities and customs/duties for international shipping is the sole responsibility of the customer.

In the case of rejecting customs fees or other additional charges associated with international shipping, your item will be returned automatically to us and the items will not be subject to a refund.

To return your product, ship your product to: CHOCOLATE FASHION INC. 3527 JUNCTION BLVD. CORONA, NY 11368

Any shipping cost associated with a return must be paid for by the customer. Shipping costs are non-refundable.

Delivery time may vary depending on the location of final delivery.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee the delivery of your returned item.

For questions, contact us at info@chocolatefashionoutlet.com.